Dear
customers,
if your emails were rejected by Tech.support@tgegroup.com
pls try another email address
TGE.customer.service@gmail.com
if you still failed to reach us, pls try the on-line
service by MSN: TGE.customer.service@hotmail.com
our on-line service time is(EASTERN
TIME):
Monday~Thursday 8:00~9:00 am
8:00~9:00 pm
Sunday : 8:00~9:00 pm
best regards,
TGE GROUP
First please find if your problems are among those below.
Q1:
why
i failed to recharge the battery ?(For MZ11XSF)
A:
before
recharge the battery, please put on/off button at
the position of "ON", and for the first
time, pls charge it at least 4 hours.
Q2:
The player
quit working with new batteries;
A:
Use corresponding upgrade
firmware to solve the problem.
Q3:
Can down load over dozens of songs , (like 60), the
player will only play several of the songs. Both the
computer and the player show that there is enough
space, the songs are in the player but it will only
play the first few songs;
A:
Use corresponding upgrade firmware to solve the problem.
Q4:
Being
able to load about dozens of songs and try to load
more songs and Windows XP media player will not recognize
the mp3 player at all;
A:Use
corresponding upgrade firmware to solve the problem.
Q5:
The computer does not recognize the device; It tells
me that there are no drivers attached for this;
A:
Use corresponding upgrade firmware to solve the problem.
Q6:
Cannot
get it to turn on; The screen blinks on and off; changed
the battery several times but that doesn't help;
A:Use
corresponding upgrade firmware to solve the problem.
Q7:
The player just got a blue screen and would not even
come on;
A:
Use corresponding upgrade firmware to solve the problem.
Q8:
When
connect the MP3 player to the USB port, we get a device
malfunction message. When loaded about 1MB on the
player and it plays fine, but want to do some more
loading and suddenly the computer said that it malfunctioned;
A:Use
corresponding upgrade firmware to solve the problem.
Q9:
First drag the song to the sync section, then run
the sync; When the Sync says it is finished, the display
says, "no files";
A:Use
corresponding upgrade firmware to solve the problem.
Q10:
When
I hit the play button, it shuts the mp3 player off...
A:Use
corresponding upgrade firmware to solve the problem.
Q11:
When the MP3 player is turned
on the screen turns blue and then goes black again,
goes blue to black and have to take the battery out
to make it stop doing this. Never goes on to a menu
screen or gets any further;
A:
Use corresponding upgrade firmware to solve the problem.
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