Q22: The computer doesn't recognize the player, it neither shows up as MP3 Player in my computer nor as a removable device;
A:Use corresponding upgrade firmware to solve the problem.

Q23: The player cannot be turned off except for taking out the battery;
A:Use corresponding upgrade firmware to solve the problem.

Q24: With a new battery, the screen flashes and the player can't be played;
A: Use corresponding upgrade firmware to solve the problem.

Q25: How to get the player to work under windows 98?
A:Use corresponding upgrade firmware to solve the problem.

Q26: How to write in a title for each individual song;
A:When you upload songs directly from CD to the player, first save them on your computer, then find the song you want to change name for it, now click the song's icon by clicking the right button on the mouse to change the name for the song.

Q27: The icon for removable storage never appears;
A: In Windows 2000, it shows as a removable device; in Windows XP, it shows as a MP3 player (MTP player).

Q28: How to delete recorded voice? (for MP512, MP1000, MP3000)
A:Turn off the player-take out the battery-connect the player to computer with USB-use Windows Media Player to delete Voice.

Q29: How to delete songs? (for MP512, MP1000, MP3000)
A: Connect the player to computer with USB-MTP Media Player-Windows Media Player to delete songs.

Q30: How to copy songs to the player?
A: If the songs are DRM, please use Windows Media Player to sync them to th player; If the songs are not DRM, please use COPY to upload music to the player instead of Sync. Save music to your computer from CD or Internet--choose the music you want to upload to the player--use USB to connect the player to computer--go to My Computer on the desktop--MP3 player--save songs at 'Media'.

OS Support:
Win98SE, WinME, Win2000, WinXP
MacOS